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Shipping Policy

Last Updated: July 2026

At KoreaMissCare, we are committed to delivering your order as quickly and safely as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available).

Estimated Delivery Time

Estimated delivery times are:

5–10 business days

Delivery times are estimates only and may vary depending on your location, customs procedures, carrier operations, seasonal demand, or other circumstances beyond our reasonable control.

Shipping Partners

To provide the fastest and most reliable delivery experience, KoreaMissCare may occasionally fulfill and ship certain products through one of our authorized fulfillment partners, regional distribution centers, or trusted product suppliers.

This allows us to optimize delivery times based on product availability and the customer's shipping destination while maintaining the same quality standards and customer service you expect from KoreaMissCare.

Shipping Delays

While the vast majority of orders arrive within the estimated delivery window, occasional delays may occur due to factors such as:

• Customs inspections
• Airline or transportation disruptions
• Severe weather conditions
• Public holidays
• Carrier operational delays
• High shipping volumes
• Regional conflicts or other force majeure events
• Unexpected logistical issues

If your shipment has not arrived within seven (7) days after the maximum estimated delivery date, please contact our Customer Support Team.

Our team will investigate the shipment with the carrier and determine the most appropriate resolution. Where appropriate, a replacement shipment, store credit, or refund may be offered following our review.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete shipping details are provided, additional shipping charges may apply if the order must be reshipped.

KoreaMissCare is not responsible for delivery delays caused by inaccurate customer information.

Lost Packages

If tracking indicates that your package has been lost during transit, please contact our Customer Support Team.

We will work directly with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Customs & Import Duties

Depending on your country, customs duties, taxes, or import fees may apply.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated during checkout.

Multiple Shipments

To ensure faster fulfillment, some orders containing multiple items may be shipped separately.

If this occurs, you will receive separate tracking information for each shipment where available.

Delivery Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be made before an order has been processed for shipment.

Once an order has been dispatched, we may be unable to modify the delivery address.

Delivery Confirmation

Orders are considered successfully delivered once the shipping carrier confirms delivery to the address provided during checkout.

If you believe your package was delivered incorrectly, please contact our Customer Support Team promptly so we can assist in investigating the matter.

Contact

If you have any questions regarding shipping, delivery, or tracking, our Customer Support Team is always happy to assist you.