Refund policy

Return & Refund Policy

Last Updated: July 2026

At KoreaMissCare, customer satisfaction is our highest priority. We proudly stand behind the quality of our products with a 90-Day Money-Back Guarantee, giving you plenty of time to experience the benefits of your skincare routine with confidence.

90-Day Satisfaction Guarantee

If you believe that your KoreaMissCare product has not delivered the expected cosmetic benefits after being used consistently and according to the recommended directions, you may submit a refund request within 90 days of receiving your order.

Because skincare results naturally vary from person to person, refund requests are reviewed based on the overall product experience and available supporting information rather than on preference alone. In certain situations, our support team may request objective documentation—such as clear before-and-after photographs or other relevant evidence—to help assess the claim fairly and accurately.

This process helps us protect genuine customers while maintaining the integrity of our satisfaction guarantee.

Eligible Refund Requests

Refund requests may be approved when:

  • The product arrived damaged or defective.
  • You received the wrong item.
  • Your order was lost during shipment.
  • The product did not perform as reasonably expected despite appropriate and consistent use, subject to our review process.

Shipping Delays

While most orders arrive within the estimated delivery timeframe, unexpected circumstances beyond our control—such as severe weather, customs inspections, public holidays, carrier disruptions, transportation issues, regional conflicts, or other logistical events—may occasionally result in shipping delays.

If your package is delayed by more than seven (7) days beyond the estimated delivery window, simply contact our support team.

After reviewing the shipping status and our correspondence with the carrier, we will determine the most appropriate solution, which may include a replacement, store credit, or refund where applicable.

Non-Eligible Refund Requests

Refunds may not be approved if:

  • The product has been intentionally misused.
  • The product was not used according to the recommended directions.
  • The request is based solely on a change of mind without any qualifying reason.
  • Insufficient information is provided to allow our support team to evaluate the request.

How to Request a Refund

To begin a refund request:

  1. Contact our customer support team within 90 days of delivery.
  2. Include your order number.
  3. Provide a brief description of your concern.
  4. If requested, submit supporting photographs or other documentation to assist our review.

Our team will review every request individually and respond as quickly as possible.

Contact Us

If you have any questions regarding this policy, please contact our Customer Support Team.